/**
 * Zenix Chat Suite — visitor widget.
 *
 * Everything is scoped under .zcs-root and namespaced .zcs-* so that a host
 * theme cannot restyle the widget and the widget cannot leak into the theme.
 * Spacing is on an 8px grid; surfaces are flat with a single shadow on the
 * floating launcher and the panel.
 */

.zcs-root {
	--zcs-brand: #2563eb;
	--zcs-on-brand: #ffffff;
	--zcs-surface: #ffffff;
	--zcs-surface-2: #f0f2f5;
	--zcs-text: #1c1e21;
	--zcs-text-muted: #65676b;
	--zcs-border: #e4e6eb;
	--zcs-online: #31a24c;
	--zcs-danger: #b3261e;
	--zcs-yellow: #ffd15a;
	--zcs-yellow-soft: rgba( 255, 209, 90, 0.18 );
	--zcs-shadow: 0 6px 20px rgba( 0, 0, 0, 0.15 );
	--zcs-shadow-panel: 0 8px 32px rgba( 0, 0, 0, 0.18 );
	--zcs-radius: 16px;
	--zcs-radius-sm: 8px;
	--zcs-ease: 200ms ease;
	--zcs-font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;

	/* Overridable per site so the cluster can clear a theme or plugin bottom
	   bar without editing this file. */
	--zcs-offset-bottom: 88px;
	--zcs-offset-bottom-mobile: 96px;

	position: fixed;
	bottom: var( --zcs-offset-bottom );
	z-index: 999999;
	display: flex;
	flex-direction: column;
	align-items: flex-end;
	gap: 16px;
	font-family: var( --zcs-font );
	font-size: 15px;
	line-height: 1.5;
	color: var( --zcs-text ) !important;
}

.zcs-root.zcs-pos-bottom-right {
	right: 24px;
}

.zcs-root.zcs-pos-bottom-left {
	left: 24px;
	align-items: flex-start;
}

@media ( prefers-color-scheme: dark ) {
	.zcs-root {
		--zcs-surface: #242526;
		--zcs-surface-2: #3a3b3c;
		--zcs-text: #e4e6eb;
		--zcs-text-muted: #b0b3b8;
		--zcs-border: #3e4042;
		--zcs-shadow: 0 6px 20px rgba( 0, 0, 0, 0.45 );
		--zcs-shadow-panel: 0 8px 32px rgba( 0, 0, 0, 0.5 );
	}
}

/* Reset only inside the widget, so theme rules cannot bleed in. */
.zcs-root *,
.zcs-root *::before,
.zcs-root *::after {
	box-sizing: border-box;
}

.zcs-root button,
.zcs-root textarea,
.zcs-root input,
.zcs-root a {
	font-family: inherit;
	font-size: inherit;
	line-height: inherit;
}

/*
 * The browser's own [hidden] rule sets display:none, but any author rule that
 * sets a display value beats it — .zcs-panel { display: flex } would leave a
 * "hidden" panel occupying 560px of layout and swallowing clicks across the
 * whole screen on mobile. Every element in the widget that toggles via the
 * hidden attribute needs this to actually disappear.
 */
.zcs-root [hidden] {
	display: none !important;
}

.zcs-sr-only {
	position: absolute;
	width: 1px;
	height: 1px;
	padding: 0;
	margin: -1px;
	overflow: hidden;
	clip: rect( 0, 0, 0, 0 );
	white-space: nowrap;
	border: 0;
}

.zcs-root :focus-visible {
	outline: 2px solid var( --zcs-brand );
	outline-offset: 2px;
}

/* ---------------------------------------------------------------------------
 * Launcher cluster
 * ------------------------------------------------------------------------ */

.zcs-launcher {
	display: flex;
	flex-direction: column;
	align-items: inherit;
	gap: 8px;
}

.zcs-primary {
	display: flex;
	gap: 8px;
	align-items: center;
}

.zcs-pos-bottom-left .zcs-primary {
	flex-direction: row-reverse;
}

/* Text pill beside the round button. Purely decorative: the round button
   carries the accessible name, so the pill is hidden from assistive tech to
   avoid announcing the same control twice. */
.zcs-pill {
	padding: 8px 16px;
	font-size: 15px;
	font-weight: 600;
	color: var( --zcs-on-brand );
	white-space: nowrap;
	cursor: pointer;
	background: var( --zcs-brand );
	border: 0;
	border-radius: 24px;
	box-shadow: var( --zcs-shadow );
	transition: transform var( --zcs-ease ), opacity var( --zcs-ease );
}

.zcs-pill:hover {
	transform: translateY( -2px );
}

.zcs-root.is-open .zcs-pill {
	display: none;
}

.zcs-btn {
	position: relative;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 56px;
	height: 56px;
	padding: 0;
	margin: 0;
	color: var( --zcs-on-brand );
	text-decoration: none;
	cursor: pointer;
	background: var( --zcs-brand );
	border: 0;
	border-radius: 50%;
	box-shadow: var( --zcs-shadow );
	transition: transform var( --zcs-ease ), box-shadow var( --zcs-ease );
	-webkit-tap-highlight-color: transparent;
}

.zcs-btn:hover {
	transform: translateY( -2px );
	box-shadow: 0 8px 24px rgba( 0, 0, 0, 0.2 );
}

.zcs-root:not(.is-open) .zcs-btn--primary {
	color: #1b1330 !important;
	background-color: var( --zcs-yellow ) !important;
	background-image: none !important;
	box-shadow: 0 8px 24px rgba( 255, 209, 90, 0.34 ), 0 6px 18px rgba( 0, 0, 0, 0.2 );
}

.zcs-root:not(.is-open) .zcs-btn--primary:hover,
.zcs-root:not(.is-open) .zcs-btn--primary:focus-visible {
	box-shadow: 0 10px 30px rgba( 255, 209, 90, 0.46 ), 0 8px 22px rgba( 0, 0, 0, 0.22 );
}

.zcs-btn:active {
	transform: translateY( 0 );
}

.zcs-btn--sm {
	width: 48px;
	height: 48px;
}

.zcs-btn--whatsapp {
	background: #25d366;
}

.zcs-btn--messenger {
	background: #0084ff;
}

/*
 * While the panel is open the launcher collapses to a single close button.
 * display:none rather than a fade, because opacity alone left the secondary
 * buttons occupying their space and pushed the panel far above the launcher.
 */
.zcs-root.is-open .zcs-btn--sm {
	display: none;
}

/* Tooltip on the secondary launchers. */
.zcs-btn__tip {
	position: absolute;
	top: 50%;
	padding: 4px 8px;
	font-size: 13px;
	line-height: 1.4;
	color: var( --zcs-text );
	white-space: nowrap;
	pointer-events: none;
	background: var( --zcs-surface );
	border: 1px solid var( --zcs-border );
	border-radius: var( --zcs-radius-sm );
	box-shadow: var( --zcs-shadow );
	opacity: 0;
	transform: translateY( -50% );
	transition: opacity var( --zcs-ease );
}

.zcs-pos-bottom-right .zcs-btn__tip {
	right: calc( 100% + 8px );
}

.zcs-pos-bottom-left .zcs-btn__tip {
	left: calc( 100% + 8px );
}

.zcs-btn:hover .zcs-btn__tip,
.zcs-btn:focus-visible .zcs-btn__tip {
	opacity: 1;
}

/* Primary button swaps its icon when the panel is open. */
.zcs-btn__icon {
	display: inline-flex;
	transition: opacity var( --zcs-ease ), transform var( --zcs-ease );
}

.zcs-btn__icon--close {
	position: absolute;
	opacity: 0;
	transform: rotate( -90deg );
}

.zcs-root.is-open .zcs-btn__icon--open {
	opacity: 0;
	transform: rotate( 90deg );
}

.zcs-root.is-open .zcs-btn__icon--close {
	opacity: 1;
	transform: rotate( 0deg );
}

.zcs-badge {
	position: absolute;
	top: -2px;
	right: -2px;
	min-width: 20px;
	height: 20px;
	padding: 0 5px;
	font-size: 12px;
	font-weight: 600;
	line-height: 20px;
	color: #ffffff;
	text-align: center;
	background: #e41e3f;
	border: 2px solid var( --zcs-surface );
	border-radius: 10px;
}

/* ---------------------------------------------------------------------------
 * Greeting bubble
 * ------------------------------------------------------------------------ */

.zcs-greeting {
	position: relative;
	display: flex;
	align-items: flex-start;
	gap: 8px;
	max-width: 260px;
	padding: 16px;
	cursor: pointer;
	background: var( --zcs-surface );
	border: 1px solid var( --zcs-border );
	border-radius: var( --zcs-radius );
	box-shadow: var( --zcs-shadow );
	opacity: 0;
	transform: translateY( 8px );
	transition: opacity var( --zcs-ease ), transform var( --zcs-ease );
}

.zcs-greeting.is-visible {
	opacity: 1;
	transform: translateY( 0 );
}

.zcs-greeting__text {
	margin: 0;
	font-size: 14px;
	color: var( --zcs-text );
}

.zcs-greeting__close {
	display: inline-flex;
	flex: 0 0 auto;
	align-items: center;
	justify-content: center;
	width: 24px;
	height: 24px;
	padding: 0;
	color: var( --zcs-text-muted );
	cursor: pointer;
	background: none;
	border: 0;
	border-radius: 50%;
	transition: background var( --zcs-ease );
}

.zcs-greeting__close:hover {
	background: var( --zcs-surface-2 );
}

/* ---------------------------------------------------------------------------
 * Chat panel
 * ------------------------------------------------------------------------ */

.zcs-panel {
	position: relative;
	display: flex;
	flex-direction: column;
	width: 476px;
	height: 640px;
	max-height: calc( 100vh - var( --zcs-offset-bottom ) - 96px );
	overflow: hidden;
	background: var( --zcs-surface );
	border: 1px solid var( --zcs-border );
	border-radius: 20px;
	box-shadow: var( --zcs-shadow-panel );
	opacity: 0;
	transform: translateY( 8px ) scale( 0.98 );
	transform-origin: bottom right;
	transition: opacity var( --zcs-ease ), transform var( --zcs-ease );
}

.zcs-pos-bottom-left .zcs-panel {
	transform-origin: bottom left;
}

.zcs-panel.is-visible {
	opacity: 1;
	transform: translateY( 0 ) scale( 1 );
}

.zcs-panel__header {
	display: flex;
	flex: 0 0 auto;
	gap: 16px;
	align-items: flex-start;
	justify-content: space-between;
	min-height: 256px;
	padding: 50px 30px 36px;
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
}

.zcs-panel__identity {
	display: flex;
	flex-direction: column;
	gap: 16px;
	align-items: flex-start;
	min-width: 0;
}

.zcs-panel__avatar {
	position: relative;
	display: flex;
	flex: 0 0 auto;
	align-items: center;
	justify-content: center;
	width: 66px;
	height: 66px;
	font-size: 15px;
	font-weight: 600;
	background: rgba( 255, 255, 255, 0.2 );
	border: 3px solid rgba( 255, 255, 255, 0.86 );
	overflow: hidden;
	border-radius: 50%;
}

/* Online dot. Turns grey when nobody is available, so the visitor is not
   promised a live human that is not there. */
.zcs-panel__dot {
	position: absolute;
	right: 3px;
	bottom: 3px;
	width: 14px;
	height: 14px;
	background: var( --zcs-online );
	border: 2px solid var( --zcs-surface );
	border-radius: 50%;
	transition: background var( --zcs-ease );
}

.zcs-panel__dot.is-offline {
	background: #9aa0a6;
}

.zcs-avatar__logo {
	display: block;
	width: 100%;
	height: 100%;
	object-fit: cover;
	border-radius: 50%;
}

.zcs-panel__heading {
	min-width: 0;
}

.zcs-panel__title {
	margin: 0;
	overflow: hidden;
	font-size: 32px;
	font-weight: 700;
	line-height: 1.4;
	color: inherit;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.zcs-panel__subtitle {
	margin: 0;
	overflow: hidden;
	font-size: 18px;
	font-weight: 600;
	line-height: 1.4;
	color: inherit;
	text-overflow: ellipsis;
	white-space: nowrap;
	opacity: 0.85;
}

.zcs-panel__close {
	display: inline-flex;
	flex: 0 0 auto;
	align-items: center;
	justify-content: center;
	width: 32px;
	height: 32px;
	padding: 0;
	color: inherit;
	cursor: pointer;
	background: rgba( 255, 255, 255, 0.16 );
	border: 0;
	border-radius: 50%;
	transition: background var( --zcs-ease );
}

.zcs-panel__close:hover {
	background: rgba( 255, 255, 255, 0.28 );
}

.zcs-panel__body {
	position: relative;
	display: flex;
	flex: 1 1 auto;
	flex-direction: column;
	gap: 16px;
	padding: 20px;
	overflow-y: auto;
	overscroll-behavior: contain;
	background: var( --zcs-surface );
}

/* One-time discovery strip for the audit feature. */
.zcs-audit-nudge {
	position: relative;
	display: flex;
	flex: 0 0 auto;
	align-items: flex-start;
	gap: 4px;
	min-height: 76px;
	padding: 6px;
	background-color: var( --zcs-surface-2 ) !important;
	background-image: none !important;
	border: 1px solid rgba( 255, 209, 90, 0.42 );
	border-radius: 12px;
	box-shadow: 0 10px 26px rgba( 0, 0, 0, 0.2 ), 0 0 20px var( --zcs-yellow-soft );
	opacity: 0;
	transform: translateY( -8px );
	transition: opacity 180ms ease, transform 180ms ease;
}

.zcs-audit-nudge.is-visible {
	opacity: 1;
	transform: translateY( 0 );
}

.zcs-audit-nudge:not(.is-visible) {
	pointer-events: none;
}

.zcs-audit-nudge__action {
	display: grid;
	flex: 1 1 auto;
	grid-template-columns: 38px minmax( 0, 1fr ) 20px;
	gap: 10px;
	align-items: center;
	min-width: 0;
	padding: 6px;
	color: var( --zcs-text ) !important;
	text-align: left;
	cursor: pointer;
	background: transparent !important;
	border: 0 !important;
}

.zcs-audit-nudge__icon {
	display: inline-grid;
	width: 38px;
	height: 38px;
	place-items: center;
	color: #1b1330;
	background: var( --zcs-yellow );
	border-radius: 8px;
	box-shadow: 0 5px 14px rgba( 255, 209, 90, 0.24 );
}

.zcs-audit-nudge__copy,
.zcs-audit-nudge__copy small,
.zcs-audit-nudge__copy strong,
.zcs-audit-nudge__copy > span {
	display: block;
	min-width: 0;
	letter-spacing: 0;
}

.zcs-audit-nudge__copy small {
	margin-bottom: 1px;
	font-size: 10px;
	font-weight: 700;
	color: var( --zcs-yellow );
	text-transform: uppercase;
}

.zcs-audit-nudge__copy strong {
	font-size: 14px;
	line-height: 1.3;
	color: var( --zcs-text ) !important;
}

.zcs-audit-nudge__copy > span {
	margin-top: 2px;
	overflow: hidden;
	font-size: 11px;
	color: var( --zcs-text-muted ) !important;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.zcs-audit-nudge__arrow {
	display: inline-flex;
	color: var( --zcs-yellow );
	transform: rotate( -90deg );
}

.zcs-audit-nudge__close {
	display: inline-grid;
	flex: 0 0 auto;
	width: 28px;
	height: 28px;
	padding: 0;
	place-items: center;
	color: var( --zcs-text-muted ) !important;
	cursor: pointer;
	background: transparent !important;
	border: 0 !important;
	border-radius: 6px;
}

.zcs-audit-nudge__close:hover {
	color: var( --zcs-yellow ) !important;
	background: rgba( 255, 209, 90, 0.08 ) !important;
}

.zcs-root.zcs-mode-chat .zcs-panel__header {
	align-items: center;
	min-height: 72px;
	padding: 20px 24px 12px;
	color: var( --zcs-text );
	background: var( --zcs-surface );
}

.zcs-root.zcs-mode-chat .zcs-panel__identity {
	flex-direction: row;
	align-items: center;
	gap: 12px;
}

.zcs-root.zcs-mode-chat .zcs-panel__avatar {
	width: 34px;
	height: 34px;
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
	border: 0;
}

.zcs-root.zcs-mode-chat .zcs-panel__avatar svg {
	width: 22px;
	height: 22px;
}

.zcs-root.zcs-mode-chat .zcs-panel__dot,
.zcs-root.zcs-mode-chat .zcs-panel__subtitle {
	display: none;
}

.zcs-root.zcs-mode-chat .zcs-panel__title {
	font-size: 18px;
	font-weight: 700;
}

.zcs-root.zcs-mode-chat .zcs-panel__close {
	color: var( --zcs-text-muted );
	background: transparent;
}

.zcs-root.zcs-mode-chat .zcs-panel__close:hover {
	background: var( --zcs-surface-2 );
}

.zcs-root.zcs-mode-loading .zcs-panel__avatar,
.zcs-root.zcs-mode-loading .zcs-panel__title,
.zcs-root.zcs-mode-loading .zcs-panel__subtitle {
	color: transparent;
	background: rgba( 255, 255, 255, 0.18 );
	border-color: transparent;
	border-radius: 14px;
}

.zcs-root.zcs-mode-loading .zcs-panel__avatar svg,
.zcs-root.zcs-mode-loading .zcs-avatar__logo,
.zcs-root.zcs-mode-loading .zcs-panel__dot,
.zcs-root.zcs-mode-loading .zcs-panel__close {
	visibility: hidden;
}

.zcs-root.zcs-mode-loading .zcs-panel__title {
	width: 250px;
	height: 30px;
}

.zcs-root.zcs-mode-loading .zcs-panel__subtitle {
	width: 188px;
	height: 20px;
	margin-top: 12px;
}

.zcs-intro {
	display: flex;
	flex: 1 1 auto;
	align-items: flex-end;
	padding: 0 0 4px;
}

.zcs-start-card {
	display: flex;
	align-items: center;
	justify-content: space-between;
	width: 100%;
	min-height: 96px;
	padding: 20px 22px 20px 24px;
	color: var( --zcs-text ) !important;
	text-align: left;
	cursor: pointer;
	appearance: none;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	border: 1px solid rgba( 255, 209, 90, 0.22 ) !important;
	border-radius: 16px;
	box-shadow: 0 10px 26px rgba( 0, 0, 0, 0.12 ), 0 0 18px rgba( 255, 209, 90, 0.08 ), inset 0 0 0 1px rgba( 255, 255, 255, 0.025 );
	transition: border-color var( --zcs-ease ), transform var( --zcs-ease ), box-shadow var( --zcs-ease );
}

.zcs-start-card:hover,
.zcs-start-card:focus-visible {
	color: var( --zcs-text ) !important;
	border-color: rgba( 255, 209, 90, 0.58 ) !important;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	box-shadow: 0 13px 30px rgba( 0, 0, 0, 0.18 ), 0 0 24px rgba( 255, 209, 90, 0.16 ), inset 0 0 0 1px rgba( 255, 255, 255, 0.04 );
	transform: translateY( -1px );
}

.zcs-start-card__text {
	display: flex;
	flex-direction: column;
	gap: 2px;
	min-width: 0;
}

.zcs-start-card__text strong {
	font-size: 18px;
	line-height: 1.35;
	color: var( --zcs-text ) !important;
}

.zcs-start-card__text span {
	overflow: hidden;
	font-size: 15px;
	color: var( --zcs-text-muted ) !important;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.zcs-start-card__send {
	display: inline-flex;
	flex: 0 0 auto;
	align-items: center;
	justify-content: center;
	width: 52px;
	height: 52px;
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
	border-radius: 50%;
	box-shadow: 0 10px 22px rgba( 0, 0, 0, 0.18 );
	transition: color var( --zcs-ease ), box-shadow var( --zcs-ease ), transform var( --zcs-ease );
}

.zcs-start-card:hover .zcs-start-card__send,
.zcs-start-card:focus-visible .zcs-start-card__send {
	color: var( --zcs-yellow );
	box-shadow: 0 8px 22px rgba( 255, 209, 90, 0.25 );
	transform: translateX( 1px );
}

.zcs-loading {
	display: flex;
	flex: 1 1 auto;
	flex-direction: column;
	justify-content: flex-end;
	gap: 16px;
	padding-bottom: 4px;
}

.zcs-loading::before {
	display: block;
	width: 64%;
	height: 28px;
	margin-bottom: auto;
	content: "";
	background: linear-gradient( 90deg, #f2f3f5 0%, #e5e7eb 50%, #f2f3f5 100% );
	background-size: 200% 100%;
	border-radius: 12px;
	animation: zcs-shimmer 1.3s infinite linear;
}

.zcs-loading__bubble {
	width: 46%;
	height: 64px;
	background: linear-gradient( 90deg, #f2f3f5 0%, #e5e7eb 50%, #f2f3f5 100% );
	background-size: 200% 100%;
	border-radius: 14px;
	animation: zcs-shimmer 1.3s infinite linear;
}

.zcs-loading__bubble--wide {
	width: 100%;
	height: 76px;
}

@keyframes zcs-shimmer {
	0% {
		background-position: 200% 0;
	}

	100% {
		background-position: -200% 0;
	}
}

.zcs-chat-log {
	display: flex;
	flex: 1 1 auto;
	flex-direction: column;
	gap: 16px;
	min-height: 0;
	overflow-y: auto;
}

.zcs-panel__footer {
	flex: 0 0 auto;
	padding: 0 16px 8px;
	margin: 0;
	font-size: 11px;
	letter-spacing: 0.04em;
	color: var( --zcs-text-muted );
	text-align: center;
	text-transform: uppercase;
}

/* ---------------------------------------------------------------------------
 * Messages
 * ------------------------------------------------------------------------ */

.zcs-msg {
	display: flex;
	flex-direction: column;
	max-width: 80%;
}

.zcs-msg--in {
	align-self: flex-start;
	align-items: flex-start;
}

.zcs-msg--out {
	align-self: flex-end;
	align-items: flex-end;
}

.zcs-msg__bubble {
	padding: 8px 16px;
	overflow-wrap: anywhere;
	white-space: pre-wrap;
	background: var( --zcs-surface-2 );
	border-radius: var( --zcs-radius );
	border-bottom-left-radius: var( --zcs-radius-sm );
}

.zcs-msg.is-audit-report {
	width: 96%;
	max-width: 96%;
}

.zcs-msg.is-audit-report .zcs-msg__bubble {
	width: 100%;
	padding: 14px 16px;
	line-height: 1.55;
	background: var( --zcs-surface-2 );
	border: 1px solid var( --zcs-border );
	border-left: 3px solid var( --zcs-yellow );
	border-radius: 10px;
	box-shadow: 0 8px 20px rgba( 0, 0, 0, 0.1 );
}

.zcs-audit-report,
.zcs-audit-report__body,
.zcs-audit-report__finding,
.zcs-audit-report__finding > span {
	display: flex;
	flex-direction: column;
}

.zcs-audit-report__title,
.zcs-audit-report__url,
.zcs-audit-report__note,
.zcs-audit-report__finding strong,
.zcs-audit-report__finding small {
	display: block;
	letter-spacing: 0;
}

.zcs-audit-report__title {
	font-size: 15px;
	line-height: 1.35;
	color: var( --zcs-text );
}

.zcs-audit-report__url {
	margin-top: 3px;
	font-size: 11px;
	color: var( --zcs-yellow );
	overflow-wrap: anywhere;
}

.zcs-audit-report__body {
	gap: 8px;
	margin-top: 12px;
}

.zcs-audit-report__finding {
	position: relative;
	flex-direction: row;
	gap: 9px;
	padding: 9px 10px;
	background: rgba( 255, 255, 255, 0.035 );
	border: 1px solid var( --zcs-border );
	border-radius: 8px;
}

.zcs-audit-report__finding > b {
	flex: 0 0 auto;
	min-width: 42px;
	padding: 3px 5px;
	align-self: flex-start;
	font-size: 9px;
	line-height: 1.2;
	color: #0d5f43;
	text-align: center;
	background: #c9f2e1;
	border-radius: 4px;
}

.zcs-audit-report__finding.is-check > b {
	color: #765000;
	background: #ffedb6;
}

.zcs-audit-report__finding.is-fix > b {
	color: #922222;
	background: #ffd7d7;
}

.zcs-audit-report__finding strong {
	font-size: 12px;
	line-height: 1.35;
	color: var( --zcs-text );
}

.zcs-audit-report__finding small {
	margin-top: 2px;
	font-size: 11px;
	line-height: 1.4;
	color: var( --zcs-text-muted );
}

.zcs-audit-report__note {
	padding-top: 4px;
	font-size: 11px;
	line-height: 1.45;
	color: var( --zcs-text-muted );
}

.zcs-msg--out .zcs-msg__bubble {
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
	border-bottom-right-radius: var( --zcs-radius-sm );
	border-bottom-left-radius: var( --zcs-radius );
}

.zcs-msg__bubble.zcs-attachment {
	width: min( 280px, 76vw );
	padding: 6px;
	overflow: hidden;
	white-space: normal;
}

.zcs-attachment__link {
	display: flex;
	align-items: center;
	gap: 10px;
	min-width: 0;
	color: inherit !important;
	text-decoration: none !important;
}

.zcs-attachment__link img {
	display: block;
	width: 100%;
	max-height: 220px;
	object-fit: cover;
	border-radius: 6px;
}

.zcs-attachment__link.is-image {
	display: block;
}

.zcs-attachment__link b {
	display: grid;
	flex: 0 0 42px;
	height: 42px;
	place-items: center;
	color: #241400;
	background: var( --zcs-yellow );
	border-radius: 6px;
	font-size: 11px;
}

.zcs-attachment__name,
.zcs-attachment__caption {
	display: block;
	min-width: 0;
	overflow: hidden;
	font-size: 12px;
	line-height: 1.4;
	text-overflow: ellipsis;
}

.zcs-lightbox {
	position: absolute;
	inset: 0;
	z-index: 12;
	display: grid;
	padding: 56px 20px 24px;
	place-items: center;
	background: rgba( 0, 0, 0, 0.88 );
}

.zcs-lightbox img {
	display: block;
	max-width: 100%;
	max-height: 100%;
	object-fit: contain;
	border-radius: 6px;
}

.zcs-lightbox__close {
	position: absolute;
	top: 14px;
	right: 14px;
	display: grid;
	width: 36px;
	height: 36px;
	padding: 0;
	place-items: center;
	color: #fff;
	background: rgba( 255, 255, 255, 0.12 );
	border: 1px solid rgba( 255, 255, 255, 0.28 );
	border-radius: 50%;
	cursor: pointer;
}

.zcs-attachment__link.is-image .zcs-attachment__name {
	padding: 7px 7px 3px;
}

.zcs-attachment__caption {
	padding: 7px 7px 4px;
	white-space: pre-wrap;
}

.zcs-msg__meta {
	margin-top: 4px;
	font-size: 11px;
	color: var( --zcs-text-muted );
}

/* A message still in flight, or one that failed to send. */
.zcs-msg.is-pending .zcs-msg__bubble {
	opacity: 0.6;
}

.zcs-msg.is-failed .zcs-msg__bubble {
	background: var( --zcs-danger );
}

.zcs-msg.is-failed .zcs-msg__meta {
	color: var( --zcs-danger );
}

/* ---------------------------------------------------------------------------
 * Typing indicator
 * ------------------------------------------------------------------------ */

.zcs-audit-progress {
	display: flex;
	flex: 0 0 auto;
	align-items: center;
	gap: 12px;
	margin: 4px 0 8px;
	padding: 13px 14px;
	color: var( --zcs-text );
	background: var( --zcs-surface-2 );
	border: 1px solid var( --zcs-border );
	border-left: 3px solid var( --zcs-yellow );
	border-radius: 10px;
	box-shadow: 0 8px 20px rgba( 0, 0, 0, 0.1 );
}

.zcs-audit-progress__visual {
	position: relative;
	display: grid;
	flex: 0 0 auto;
	width: 42px;
	height: 42px;
	place-items: center;
	color: var( --zcs-yellow );
	background: rgba( 255, 209, 90, 0.08 );
	border-radius: 50%;
}

.zcs-audit-progress__visual > i {
	position: absolute;
	inset: 0;
	border: 2px solid rgba( 255, 209, 90, 0.2 );
	border-top-color: var( --zcs-yellow );
	border-radius: 50%;
	animation: zcs-audit-spin 0.9s linear infinite;
}

.zcs-audit-progress__copy,
.zcs-audit-progress__copy strong,
.zcs-audit-progress__copy small {
	display: block;
	min-width: 0;
	letter-spacing: 0;
}

.zcs-audit-progress__copy strong {
	font-size: 13px;
	line-height: 1.35;
}

.zcs-audit-progress__copy small {
	margin-top: 3px;
	font-size: 10px;
	line-height: 1.4;
	color: var( --zcs-text-muted );
}

.zcs-audit-progress__dots::after {
	content: '';
	animation: zcs-audit-dots 1.5s steps( 4, end ) infinite;
}

@keyframes zcs-audit-spin {
	to { transform: rotate( 360deg ); }
}

@keyframes zcs-audit-dots {
	0% { content: ''; }
	25% { content: '.'; }
	50% { content: '..'; }
	75%, 100% { content: '...'; }
}

.zcs-typing {
	display: flex;
	flex: 0 0 auto;
	align-self: flex-start;
	gap: 8px;
	align-items: center;
	min-height: 44px;
	padding: 8px 10px 8px 8px;
}

.zcs-typing__dot {
	width: 8px;
	height: 8px;
	background: #a8afb8;
	border-radius: 50%;
	animation: zcs-typing 1.2s infinite ease-in-out;
}

.zcs-typing__dot:nth-child( 2 ) {
	animation-delay: 0.15s;
}

.zcs-typing__dot:nth-child( 3 ) {
	animation-delay: 0.3s;
}

@keyframes zcs-typing {
	0%,
	60%,
	100% {
		opacity: 0.3;
		transform: translateY( 0 );
	}

	30% {
		opacity: 1;
		transform: translateY( -4px );
	}
}

/* ---------------------------------------------------------------------------
 * Status line
 * ------------------------------------------------------------------------ */

.zcs-notice {
	flex: 0 0 auto;
	padding: 8px 16px;
	font-size: 13px;
	color: var( --zcs-text-muted );
	background: var( --zcs-surface-2 );
}

/* ---------------------------------------------------------------------------
 * Pre-chat capture
 * ------------------------------------------------------------------------ */

.zcs-prechat {
	position: absolute;
	right: 0;
	bottom: 0;
	left: 0;
	z-index: 2;
	display: flex;
	flex: 0 0 auto;
	flex-direction: column;
	gap: 14px;
	padding: 28px 30px 32px;
	background: var( --zcs-surface );
	border-top: 1px solid var( --zcs-border );
	border-radius: 26px 26px 0 0;
	box-shadow: 0 -18px 42px rgba( 15, 23, 42, 0.12 );
	transform: translateY( 0 );
	animation: zcs-sheet-in 180ms ease-out;
}

.zcs-prechat__top {
	display: flex;
	align-items: center;
	justify-content: space-between;
}

.zcs-prechat__mark {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 44px;
	height: 44px;
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
	overflow: hidden;
	border-radius: 50%;
}

.zcs-prechat__collapse {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 40px;
	height: 40px;
	padding: 0;
	color: var( --zcs-text-muted );
	cursor: pointer;
	background: transparent;
	border: 0;
	border-radius: 50%;
	transition: background var( --zcs-ease );
}

.zcs-prechat__collapse:hover {
	background: var( --zcs-surface-2 );
}

.zcs-prechat__lead {
	margin: 0;
	font-size: 19px;
	font-weight: 700;
	line-height: 1.45;
	color: var( --zcs-text );
}

.zcs-prechat__input,
.zcs-prechat__message {
	width: 100%;
	min-height: 62px;
	padding: 16px 20px;
	font-size: 20px;
	line-height: 1.35;
	color: var( --zcs-text ) !important;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	border: 1px solid var( --zcs-border ) !important;
	border-radius: 16px;
	box-shadow: none !important;
	outline: none !important;
	transition: border-color var( --zcs-ease ), box-shadow var( --zcs-ease );
	appearance: none;
	-webkit-text-fill-color: var( --zcs-text );
}

.zcs-prechat__message {
	min-height: 124px;
	resize: none;
	appearance: none;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	color: var( --zcs-text ) !important;
	-webkit-text-fill-color: var( --zcs-text );
}

.zcs-prechat__input:focus,
.zcs-prechat__message:focus {
	border-color: var( --zcs-border ) !important;
	box-shadow: 0 0 0 3px rgba( 255, 209, 90, 0.16 ) !important;
	outline: none;
	color: var( --zcs-text ) !important;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
}

.zcs-prechat__message:focus,
.zcs-prechat__message:active {
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
}

.zcs-prechat__input::placeholder,
.zcs-prechat__message::placeholder,
.zcs-composer__input::placeholder {
	color: var( --zcs-text-muted ) !important;
	opacity: 1;
	-webkit-text-fill-color: var( --zcs-text-muted );
}

.zcs-prechat__input:-webkit-autofill,
.zcs-prechat__input:-webkit-autofill:hover,
.zcs-prechat__input:-webkit-autofill:focus {
	box-shadow: 0 0 0 1000px var( --zcs-surface ) inset !important;
	-webkit-text-fill-color: var( --zcs-text ) !important;
}

.zcs-prechat__input:focus-visible,
.zcs-prechat__message:focus-visible {
	outline: none;
}

.zcs-prechat__input:invalid,
.zcs-prechat__message:invalid,
.zcs-prechat__input:user-invalid,
.zcs-prechat__message:user-invalid {
	border-color: var( --zcs-border ) !important;
	box-shadow: none !important;
}

.zcs-prechat__save {
	min-height: 62px;
	padding: 14px 20px;
	font-size: 18px;
	font-weight: 700;
	color: var( --zcs-on-brand );
	cursor: pointer;
	background: var( --zcs-brand );
	border: 0;
	border-radius: 16px;
	transition: opacity var( --zcs-ease );
}

.zcs-prechat__save:hover {
	opacity: 0.85;
}

@keyframes zcs-sheet-in {
	from {
		opacity: 0;
		transform: translateY( 24px );
	}

	to {
		opacity: 1;
		transform: translateY( 0 );
	}
}

/* ---------------------------------------------------------------------------
 * Quick replies
 * ------------------------------------------------------------------------ */

.zcs-chips {
	display: flex;
	flex: 0 0 auto;
	flex-wrap: wrap;
	gap: 8px;
	padding: 0 16px 8px;
}

.zcs-chips.is-hidden {
	display: none;
}

.zcs-chip {
	padding: 8px 16px;
	font-size: 14px;
	color: var( --zcs-brand );
	cursor: pointer;
	background: transparent;
	border: 1px solid var( --zcs-brand );
	border-radius: 16px;
	transition: background var( --zcs-ease ), color var( --zcs-ease );
}

.zcs-chip:hover {
	color: var( --zcs-on-brand );
	background: var( --zcs-brand );
}

/* ---------------------------------------------------------------------------
 * Website audit input
 * ------------------------------------------------------------------------ */

.zcs-audit-form {
	display: flex;
	flex: 0 0 auto;
	flex-direction: column;
	gap: 10px;
	padding: 13px 16px 14px;
	background: var( --zcs-surface );
	border-top: 1px solid var( --zcs-border );
}

.zcs-audit-form__header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 12px;
}

.zcs-audit-form__header strong,
.zcs-audit-form__header span {
	display: block;
	letter-spacing: 0;
}

.zcs-audit-form__header strong {
	font-size: 14px;
	line-height: 1.3;
	color: var( --zcs-text );
}

.zcs-audit-form__header span {
	margin-top: 2px;
	font-size: 11px;
	color: var( --zcs-text-muted );
}

.zcs-audit-form__close {
	display: inline-grid;
	flex: 0 0 auto;
	width: 30px;
	height: 30px;
	padding: 0;
	place-items: center;
	color: var( --zcs-text-muted );
	cursor: pointer;
	background: transparent;
	border: 0;
	border-radius: 6px;
}

.zcs-audit-form__close:hover {
	color: var( --zcs-text );
	background: var( --zcs-surface-2 );
}

.zcs-audit-form__controls {
	position: relative;
	display: grid;
	grid-template-columns: minmax( 0, 1fr ) auto;
	gap: 8px;
}

.zcs-audit-form__icon {
	position: absolute;
	top: 12px;
	left: 12px;
	z-index: 1;
	display: inline-flex;
	color: var( --zcs-text-muted );
	pointer-events: none;
}

.zcs-audit-form__controls input {
	width: 100%;
	min-width: 0;
	height: 42px;
	padding: 0 12px 0 38px;
	font-size: 14px;
	letter-spacing: 0;
	color: var( --zcs-text );
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	border: 1px solid var( --zcs-border );
	border-radius: 8px;
}

.zcs-audit-form__controls input:focus {
	border-color: var( --zcs-brand );
	box-shadow: 0 0 0 2px rgba( 124, 58, 237, 0.18 );
	outline: none;
}

.zcs-audit-form__controls button {
	min-width: 92px;
	height: 42px;
	padding: 0 14px;
	font-size: 13px;
	font-weight: 700;
	letter-spacing: 0;
	color: var( --zcs-on-brand );
	cursor: pointer;
	background: var( --zcs-brand );
	border: 0;
	border-radius: 8px;
}

.zcs-audit-form__controls button:disabled {
	cursor: default;
	opacity: 0.45;
}

.zcs-audit-form > p {
	margin: 0;
	font-size: 11px;
	line-height: 1.45;
	letter-spacing: 0;
	color: var( --zcs-text-muted );
}

/* ---------------------------------------------------------------------------
 * Composer
 * ------------------------------------------------------------------------ */

.zcs-composer {
	display: flex;
	flex: 0 0 auto;
	gap: 8px;
	align-items: center;
	min-height: 68px;
	margin: 8px 14px 10px;
	padding: 7px 8px;
	background-color: var( --zcs-surface ) !important;
	background-image: none !important;
	border: 1px solid var( --zcs-border );
	border-radius: 16px;
	box-shadow: 0 8px 22px rgba( 0, 0, 0, 0.08 ), inset 0 0 0 1px rgba( 255, 255, 255, 0.02 );
	transition: border-color var( --zcs-ease ), box-shadow var( --zcs-ease );
}

.zcs-composer:focus-within {
	border-color: var( --zcs-brand );
	box-shadow: 0 10px 26px rgba( 0, 0, 0, 0.12 ), 0 0 0 2px rgba( 124, 58, 237, 0.13 );
}

.zcs-composer.is-dragging {
	border-color: var( --zcs-yellow );
	box-shadow: 0 0 0 3px rgba( 255, 209, 90, 0.16 );
}

.zcs-composer__input {
	flex: 1 1 auto;
	min-width: 0;
	min-height: 50px;
	max-height: 112px;
	padding: 13px 8px;
	overflow-y: auto;
	font-size: 15px;
	line-height: 24px;
	color: var( --zcs-text ) !important;
	resize: none;
	appearance: none;
	background-color: transparent !important;
	background-image: none !important;
	border: 0 !important;
	border-radius: 0;
	box-shadow: none !important;
	-webkit-text-fill-color: var( --zcs-text );
}

.zcs-composer__input:focus,
.zcs-composer__input:active {
	color: var( --zcs-text ) !important;
	background-color: transparent !important;
	background-image: none !important;
	box-shadow: none !important;
	outline: none;
}

.zcs-composer__audit,
.zcs-composer__attach {
	display: inline-grid;
	flex: 0 0 auto;
	width: 44px;
	height: 44px;
	padding: 0;
	place-items: center;
	color: var( --zcs-text-muted );
	cursor: pointer;
	background-color: var( --zcs-surface-2 ) !important;
	background-image: none !important;
	border: 0;
	border-radius: 8px;
}

.zcs-composer__audit:hover,
.zcs-composer__audit:focus-visible,
.zcs-composer__attach:hover,
.zcs-composer__attach:focus-visible {
	color: var( --zcs-brand );
	border-color: var( --zcs-brand );
	outline: none;
}

.zcs-composer__send {
	display: inline-flex;
	flex: 0 0 auto;
	align-items: center;
	justify-content: center;
	width: 44px;
	height: 44px;
	padding: 0;
	color: var( --zcs-yellow ) !important;
	cursor: pointer;
	background-color: var( --zcs-brand ) !important;
	background-image: none !important;
	border: 1px solid transparent !important;
	border-radius: 50%;
	box-shadow: 0 7px 18px rgba( 0, 0, 0, 0.2 );
	transition: opacity var( --zcs-ease ), transform var( --zcs-ease ), border-color var( --zcs-ease ), box-shadow var( --zcs-ease );
}

.zcs-composer__send:hover:not( :disabled ),
.zcs-composer__send:focus-visible {
	color: var( --zcs-yellow ) !important;
	background-color: var( --zcs-brand ) !important;
	background-image: none !important;
	border-color: rgba( 255, 209, 90, 0.78 ) !important;
	box-shadow: 0 0 0 4px rgba( 255, 209, 90, 0.14 ), 0 10px 24px rgba( 255, 209, 90, 0.22 );
	transform: translateY( -2px );
	outline: none;
}

.zcs-composer__send:active:not( :disabled ) {
	background-color: var( --zcs-brand ) !important;
	background-image: none !important;
	box-shadow: 0 0 0 3px rgba( 255, 209, 90, 0.16 ), 0 5px 13px rgba( 0, 0, 0, 0.24 );
	transform: scale( 0.92 );
}

.zcs-composer__send:disabled {
	cursor: default;
	opacity: 0.58;
}

.zcs-composer__send.is-sending,
.zcs-composer__send.is-sending:disabled {
	color: var( --zcs-yellow ) !important;
	background-color: var( --zcs-brand ) !important;
	background-image: none !important;
	border-color: rgba( 255, 209, 90, 0.82 ) !important;
	cursor: wait;
	opacity: 1;
	animation: zcs-send-pulse 900ms ease-in-out infinite;
}

.zcs-composer__send.is-sending svg {
	animation: zcs-send-flight 720ms ease-in-out infinite;
}

@keyframes zcs-send-pulse {
	0%, 100% {
		box-shadow: 0 0 0 0 rgba( 255, 209, 90, 0.28 ), 0 7px 18px rgba( 0, 0, 0, 0.2 );
	}
	50% {
		box-shadow: 0 0 0 6px rgba( 255, 209, 90, 0 ), 0 11px 26px rgba( 255, 209, 90, 0.24 );
	}
}

@keyframes zcs-send-flight {
	0%, 100% { transform: translate( 0, 0 ) rotate( 0 ); }
	50% { transform: translate( 3px, -3px ) rotate( -5deg ); }
}

/* ---------------------------------------------------------------------------
 * Mobile: the panel takes the whole viewport.
 * ------------------------------------------------------------------------ */

@media ( max-width: 480px ) {
	.zcs-root {
		right: 16px;
		bottom: var( --zcs-offset-bottom-mobile );
	}

	.zcs-root.zcs-pos-bottom-left {
		left: 16px;
	}

	.zcs-greeting {
		max-width: calc( 100vw - 32px );
	}

	/* The pill costs width that a phone does not have to spare. */
	.zcs-pill {
		display: none;
	}

	.zcs-panel {
		position: fixed;
		top: 0;
		right: 0;
		bottom: 0;
		left: 0;
		width: 100%;
		height: 100%;
		max-height: none;
		border: 0;
		border-radius: 0;
		transform: translateY( 16px );
	}

	.zcs-panel.is-visible {
		transform: translateY( 0 );
	}

	/* The in-panel close button is the only way out on mobile, so the launcher
	   is hidden rather than left floating over the full-screen panel. */
	.zcs-root.is-open .zcs-launcher,
	.zcs-root.is-open .zcs-greeting {
		display: none;
	}

	.zcs-audit-form__controls {
		grid-template-columns: 1fr;
	}

	.zcs-audit-form__controls button {
		width: 100%;
	}
}

/* ---------------------------------------------------------------------------
 * Reduced motion
 * ------------------------------------------------------------------------ */

@media ( prefers-reduced-motion: reduce ) {
	.zcs-root *,
	.zcs-root *::before,
	.zcs-root *::after {
		transition-duration: 0.01ms !important;
		animation-duration: 0.01ms !important;
	}
}